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straightforward 5-phase process designed to take the weight off your shoulders.

START YOUR CLAIM
  • Silhouette of seven people gathered outdoors during sunset with a clear sky.

    Phase 1: Connect & understand your situation

  • A person in a gray shirt signing or writing on a stack of white papers at a desk.

    Phase 2: Initial Liability claim & medical exams

  • A man sitting on a bed, holding his foot and examining it with a focused expression.

    Phase 3: Permanent Impairment assessment

  • Person wearing a mustard yellow sweater working on a laptop at a wooden table.

    Phase 4: DVA review & follow-up

  • A woman with curly black hair, glasses, and a nose ring smiling and talking to a person whose face is not visible, sitting on a blue couch in a casual setting.

    Phase 5: Decision, payments & ongoing support

We break down your DVA decision and what it means for you.

If approved, we help with payments, treatment access and future upgrades.

If rejected, we guide you through appeal options. You stay supported long-term.

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A group of men dressed in scout uniforms with hats, some wearing medals, standing outdoors among palm trees.
Helicopters flying over the Sydney Opera House with a blue sky background.

  • We start with a chat about your service and conditions. We explain your likely entitlements and the steps ahead so you are never in the dark.

  • We prepare and lodge your IL claim with DVA. We gather your records, write strong statements, and guide you through any medical exams DVA arranges.

  • Once IL is accepted, we move to PI. The DVA assesses how your condition affects your life. This phase may lead to lump sums, ongoing payments, and increased treatment support.

  • Bureaucracy can be slow, but we stay on top of it. We respond to extra requests from DVA, help you through further assessments, and explain everything in simple terms.

  • We break down your DVA decision for you. If approved, we help with payments and treatment access. If rejected, we guide you through appeals. You stay supported long-term.